Introduction

At VoltisFlare, we believe your personal information should remain exactly that — personal. This privacy policy explains how we collect, use, and protect your data when you interact with our NFT marketplace and platform development services. We've written this in plain English because legal jargon shouldn't be a barrier to understanding your rights.

When you visit voltisflare.com or use our services, you're trusting us with information about yourself. We take that responsibility seriously and want you to understand exactly what we do with your data, why we need it, and how you can control it.

Information We Collect

We collect information in several ways, but we only gather what we need to provide excellent service and improve your experience. Here's what we collect and why:

How We Use Your Information

We use your information for specific, legitimate business purposes. We don't sell your data to third parties or use it for anything unrelated to our services.

• Providing NFT marketplace development and platform services tailored to your requirements
• Communicating about project progress, updates, and technical support
• Improving our website functionality and user experience based on usage patterns
• Sending relevant information about our services and industry developments (with your consent)
• Meeting legal obligations under Thailand's Personal Data Protection Act and other applicable laws
• Protecting our business and clients from fraud or security threats

Data Sharing and Disclosure

We share your information only when necessary to provide our services or when legally required. We don't sell personal data to marketers or advertisers.

We may share your information with:

• Technical partners and subcontractors who help deliver your project (under strict confidentiality agreements)
• Cloud service providers who host our infrastructure (AWS, Google Cloud) within secure environments
• Legal authorities when required by Thai law or to protect our legitimate interests
• Professional advisors (lawyers, accountants) bound by confidentiality obligations

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, disclosure, or misuse. Our approach includes both technical safeguards and operational procedures.

• End-to-end encryption for data transmission and storage using industry-standard protocols
• Multi-factor authentication and access controls limiting who can view your information
• Regular security audits and vulnerability assessments of our systems and processes
• Secure data centers with physical access controls and environmental monitoring
• Staff training on data protection and confidentiality requirements
• Incident response procedures to address any potential security breaches quickly

While we implement robust security measures, no system is completely immune to risks. We continuously monitor and improve our security practices to stay ahead of emerging threats.

Data Retention and Deletion

We keep your information only as long as necessary to provide services and meet legal obligations. Different types of data have different retention periods:

• Project-related data: Retained for the duration of our business relationship plus 7 years for legal compliance
• Communication records: Kept for 3 years after last contact to maintain service continuity
• Website analytics: Aggregated and anonymized after 2 years, with personal identifiers removed
• Marketing communications: Removed immediately upon unsubscribe or consent withdrawal
• Financial records: Maintained for 10 years as required by Thai accounting regulations

When we delete your data, we remove it from our active systems and ensure it cannot be recovered. Backup systems may retain data for additional periods solely for disaster recovery purposes.

International Data Transfers

As a technology company serving international clients, we occasionally transfer data outside Thailand to provide comprehensive services. All international transfers comply with applicable data protection laws.

We ensure adequate protection through:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent protection levels in destination countries
• Certification schemes and codes of conduct for international service providers
• Regular assessments of data protection standards in countries where we operate

Cookies and Website Technologies

Our website uses cookies and similar technologies to improve functionality and understand user preferences. We use different types of cookies for various purposes:

• Essential cookies: Required for basic website functionality and security features
• Analytics cookies: Help us understand how visitors use our site to improve user experience
• Preference cookies: Remember your settings and choices for future visits
• Marketing cookies: Used with your consent to show relevant content and measure campaign effectiveness

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website functionality, but won't prevent you from accessing our core services.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or prominent website notices.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. The "last updated" date at the top indicates when the most recent changes were made.